Shipping policy

At Urban Mart, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains our order processing, delivery timelines, and shipping-related terms.

Order Processing Time

  • Orders are processed within 1–3 business days after successful order confirmation.

  • Once your order has been shipped, you will receive a shipping confirmation along with tracking details (where available).

  • Orders are not processed or shipped on Sundays and public holidays.

Delivery Time

  • Estimated delivery time is 5–8 business days from the date of dispatch.

  • Delivery timelines may vary depending on your location, courier service availability, weather conditions, and other factors beyond our control.

Please note that these timelines are estimates and are not guaranteed delivery dates.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during the checkout process.

  • Any ongoing free shipping offers will be applied automatically as per the terms of the offer.

Order Tracking

Once your order has been dispatched, tracking details will be shared through available communication channels such as email or SMS.

You can use the tracking information to check your order status until delivery.

Delayed Orders

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Unforeseen operational issues

Urban Mart is not responsible for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an order is delayed or returned due to incorrect or incomplete address information provided by the customer, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at:

Email: bijon1733@gmail.com

Please provide:

  • Order number

  • Clear images/videos of the product and packaging

  • Details of the issue

Our team will review the request and assist you with a suitable resolution.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.