Privacy policy

At Urban Mart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or interact with our services, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing address, shipping address, and payment details.

  • Order Information: Products purchased, order history, transaction details, and customer support communications.

  • Device Information: IP address, browser type, device details, and website usage data.

  • Cookies and Tracking Data: Information collected through cookies and similar technologies to improve website performance and customer experience.

How We Use Your Information

The information we collect may be used for the following purposes:

  • To process and deliver your orders.

  • To provide customer support and respond to inquiries.

  • To improve our website, products, and services.

  • To send order updates, promotional offers, and marketing communications (with your consent).

  • To prevent fraudulent transactions and maintain website security.

  • To comply with applicable legal requirements.

Payment Information

Urban Mart does not store your complete payment card details. Payments are processed securely through trusted third-party payment gateways. Your payment information is handled according to their respective privacy and security policies.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with trusted service providers who assist us with:

  • Order fulfillment and delivery

  • Payment processing

  • Website hosting and maintenance

  • Marketing and analytics services

These third parties are required to maintain the confidentiality and security of your information.

Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand website traffic and user behavior

  • Improve website functionality

  • Provide relevant content and offers

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, please note that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. Urban Mart is not responsible for the privacy practices, content, or security of these external websites. We encourage customers to review their privacy policies before sharing personal information.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal data where applicable.

  • Opt out of marketing communications at any time.

To exercise these rights, contact us at bijon1733@gmail.com.

Children's Privacy

Urban Mart does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with the revised effective date.